First telephone us on 020 3411 4833 to check that the holiday you are interested in is available for the dates required. The booking form must be returned together with the appropriate deposit and insurance premium. On receipt of the booking form our confirmation and account will be sent showing the balance which is due 8 weeks before departure.

Your booking will be confirmed when the completed booking form is received together with a deposit of £85 per person plus Insurance and our confirmation invoice is then issued. Due to the fee levied by Credit Card companies a 2% charge will be added to all Credit Card payments (NOT Debit Cards or Switch). It is a condition of our accepting your booking that you take out adequate travel insurance at the time of booking. The balance of the holiday costs id due 8 weeks before your departure date. For bookings made within 8 weeks of departure date, you will be required to pay the full cost of your holiday at the time of booking. If payment is not received by this date, we reserve the right to take the booking as cancelled by you and the scale of cancellation charges set out in Section 2 below will be applied.

If a booking is cancelled, cancellation charges set out below will be applicable. Cancellation must be in writing and the person who signed the booking form must sign the letter. Cancellation fees are based on the date on which we receive the written notice of cancellation. 42 days or more before departure

Deposit
41/30 days before departure 50%
29/15 days before departure 70%
14/01 days before departure 100%

It is unlikely that any alteration will be made to your arrangements once confirmed, but because arrangements are made many months in advance, we reserve the right to make any changes necessary. We reserve the right to cancel a booking up to the time the balance becomes due or at any time in force majeure circumstances.

We will do everything in our control not to cancel any booking within 6 weeks of departure unless full payment has not been received. If it is necessary to change your accommodation an alternative accommodation of at least equal standard will be offered where possible. No compensation will apply if there are any changes or cancellation due to war, or threat of war, riots, civil strife, industrial action, natural disaster, epidemics, bad weather, technical problems with hotels, aircraft, airports or transport, closure of airports, terrorist activities, Governments action or any other events beyond our control.

All prices in this brochure are in pounds sterling, per person. As these are prepared many months in advance, we reserve the right to raise or lower our prices at any time before you book. Once you have booked however, the price of your holiday is fully guaranteed and will not be subject to any surcharges.

We have made every effort in this brochure to describe resorts, accommodation and general facilities as accurately as possible. However, there may be times when certain facilities are not available. For example, facilities not available due to power equipment break down. We cannot accept responsibility for problems that are outside our control and these are therefore not guaranteed.

Passengers must arrive at the airport of departure in due time for check-in. Should admission to a flight be refused due to late arrival and the flight is closed we cannot be held responsible and shall not be responsible for the cost of alternative travel or accommodation arrangements.

If you are prevented from travelling on an aircraft because in the opinion of a person in authority (police, pilot or security personnel) you appear to be intoxicated or under the influence of drugs, our responsibility for your journey ceases. Full cancellation charges will apply and no funds will be possible. We shall be under no obligation for compensation of costs you may incur.

Airline regulations vary and some airlines refuse to fly expectant mothers who will be 28 weeks (or more) pregnant on the date of their return journey. Please check with the airline if in doubt.

Rooms may not be available until 5.00 pm. Check out by 10.00 am.
The authorities of each country classify all hotels and have printed these official ratings beside each hotel name. However, with the highly individual character of many of our hotels, differences do arise between hotels of the same category. It is your responsibility to check aspects that may concern you and satisfy yourself that your requirements are met.

In the unlikely event of any dissatisfaction with any of the services or accommodation, the matter must be reported without delay to our local agent or representative so that immediate action can be taken to remedy the problem. Should the opportunity to rectify the complaint not be given at the time we shall not be able to proceed with any claim, unless we are given full details of the action taken in resort and the name of the person to whom the matter was reported.